Shipping policy
At Mad Society, we aim to provide you with fast, reliable, and efficient shipping. Please review our shipping policy below for all the details.
Shipping Rates and Delivery Times
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Domestic Shipping (United States):
- We ship Monday - Friday
- We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.
UPDATED: Due to the high volume of orders during the holidays and sale events, please expect additional delays in shipping your order.
2. International Shipping:
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- Rates vary based on destination and will be calculated at checkout.
- Delivery times range from 7-21 business days, depending on the destination country.
- Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Orders placed before 12 PM EST on a business day will typically be processed the same day.
- You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Restrictions
- We currently ship to addresses within the United States and internationally to select countries.
- We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories.
Tracking Your Order
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order on our website or through the carrier’s website using the tracking number provided.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us immediately at hello@madsociety.shop.
- We will work with the carrier to resolve the issue and ensure you receive your items as quickly as possible.
Contact Us
For any questions or concerns about shipping, please contact us at hello@madsociety.shop. We’re here to help and ensure you have the best shopping experience with Mad Society