Refund policy
At Mad Society, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and exchange policy below:
Returns
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Eligibility: Items must be returned within 30 days of delivery. They must be unused, unwashed, and in the same condition that you received them, with all original tags and packaging intact.
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Process:
- Contact us at Hello@madsociety.shop with your order number and reason for return.
- We will provide you with a return authorization and instructions on where to send your item.
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Refunds:
- Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Exchanges
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Eligibility: Items must be exchanged within 30 days of delivery. They must be unused, unwashed, and in the same condition that you received them, with all original tags and packaging intact.
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Process:
- Contact us at Hello@madsociety.shop with your order number, the item you wish to exchange, and the new item you’d like to receive.
- We will provide you with an exchange authorization and instructions on where to send your item.
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Processing:
- Once we receive your item and inspect it, we will send out the new item within 7-10 business days.
- If the new item is of different value, we will either issue a refund or charge the difference to your original method of payment.
Non-Returnable Items
Certain items are non-returnable and non-exchangeable, including:
- Gift cards
- Final sale items
- Custom or personalized items
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at Hello@madsociety.shop with your order number and a photo of the damage or defect. We will arrange for a replacement or refund as quickly as possible.